Frequently Asked Questions
Everything you need to know about shopping with Kokopelli.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking our 'True to Size' indicators.
Are your materials sustainably sourced?
Yes, Kokopelli is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in over 80% of our seasonal collections.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna.